Delivery

Most orders are with you within three to five working days.

Stock reaches our workshop at Mickfield the next working day. We check every item in before it goes on to you. Anything ordered in specially takes longer, and we confirm a date in writing before we take payment.

What affects the date

• Stock items — usually three to five working days. The great majority of what we sell.
• Special-order items — longer, and quoted before you commit. This includes special-order tap and sink finishes, integrated and ceiling hoods, and any item the product page marks as special order.
• Extended-lead finishes — some premium finishes are made to order and can take considerably longer. We will tell you the date before you pay.
• Range cookers and made-to-order appliances — quoted individually.

Where an item will take longer than this we will tell you before we take payment, and you are free to cancel at that point. In any event, and unless we agree a later date with you, we will deliver within 30 days of your order.

What delivery costs

All delivery prices include VAT. The charge is worked out at checkout from your postcode and is shown before you pay.

• Small items — £9.50. Taps, wastes, strainers, handles, accessories and small stainless sinks, sent by parcel carrier.
• Larger parcels — £15.
• Appliances, range cookers and ceramic or fireclay sinks — £90 up to 80 miles from the workshop (most of East Anglia), £102 for 81 to 120 miles (including London), £120 for 121 to 280 miles, and £156 for the rest of mainland UK.
• Scottish Highlands and Islands — £270 for larger items. We confirm the exact carriage before we ship.
• Free delivery within about 25 miles of the workshop — most IP postcodes and the nearer parts of Colchester and south Norfolk. We bring it ourselves.
• Collection — free. From the workshop at Stonham Road, Mickfield, Stowmarket, Suffolk IP14 5LS, usually ready in three to five working days.
• Some appliances come direct from the manufacturer at no charge. Where that applies it is shown on the product.

One order is charged once. If your basket holds both a tap and an appliance you pay the delivery charge for the appliance only, never both.

When it arrives

Please check your goods on delivery and tell us within 48 hours if anything is damaged. We are given only a short window in which to make a claim against our own supplier, so a prompt call makes the difference between a replacement by return and a longer wait.